In today’s self-service economy, shopping for computers and related technologies has become almost effortless. With the click of a mouse, consumers can visit one of many comparison shopping sites and find one heck of a deal on a new computer. However, do they really get what they bargained for?
The computer retail market [...]
Copyright (c) 2008 Drew Stevens PhD
How many times have your pondered methods to provide customer satisfaction? How much of your money and time is spent on costly surveys and loyalty programs? Save your time and money and stop ruminating through the [...]
We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it’s helpful to have a system or, at least, some steps to follow.
Here is [...]
Copyright (c) 2008 Drew Stevens PhD
Another year is about to end and it is safe to assume many are thankful for it to take leave. 2008 was a year that had more twists and turns than a roller coaster ride at a national theme park. During 2008, Americans experienced a multitude of events, from continued [...]
Have a clear understanding. First things first. Make sure you and your customers have a very clear understanding of what you will deliver. This is not the area to gloss over, mention quickly or avoid. Slow down and define the exact service or product that you’ll deliver. After you think it’s fully understood, confirm it [...]
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in [...]
The only way a business in our current century will ever last is if they put the customer as their number one goal. Each year there are so manyy new business popping up and most people wonder why over 95% of them will not make it past their first year. Originally I was just [...]
The only reason your company exists is to solve problems for customers. If you do not do this well the customers go away and your company ceases to exist. I have often marveled at how huge corporations place minimum wage employees in their customer service department and then wonder why their sales have gone down. [...]
Did you know that an online business forum could pay significant dividends in customer service?
Customer service is a very important aspect of your online business. Some businesses err on the side of too little interest shown to customers while others can be extremely overbearing and smother a new client until they consider a restraining [...]
One of the most important aspects of running a successful business is customer service. In the business world, you will be competing with possibly hundreds of other companies online or just in your community. Each of your companyâ??s products may have similar offers and the price may also be the same. There may be products [...]